Reservations Agent — Career Guide
Handles inbound reservation calls and chat for airlines, hotels and tour operators using Amadeus. Average entry-level salary in India is ₹18,000–₹38,000 per month. Stable demand at airline reservations centres and travel BPOs.
What a Reservations Agent does
- Answer reservation requests for flights, hotels and packages.
- Create and modify PNRs.
- Up-sell ancillaries and seats.
Amadeus commands you will use
AN, SS, NM, SR, OS, RF.
Job outlook
Stable demand at airline reservations centres and travel BPOs.
Entry requirements
- Good communication
- Amadeus GDS training
- Shift-work willingness
Growth path
Senior Reservations Agent → Team Lead → Operations Manager.